PRIVACY POLICY
How RJP Office Solutions collects, uses, and protects your information.
Effective Date: October 26, 2026
RJP Office Solutions (“we,” “us,” or “our”) is a commercial copier and printer service, maintenance, repair, sales, and rental business serving Orange County and Los Angeles County, California. We can be reached by phone at 657-237-8722. We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website or providing your information to us, you agree to the practices described in this policy.
1. INFORMATION WE COLLECT
We may collect the following types of information when you interact with our website, contact us, or request commercial copier or printer services:
- Contact information you provide through our website chat widget, service request inquiries, or other communications — such as your name, email address, phone number, and company name.
- Service details you share when requesting maintenance, repair, troubleshooting, equipment rentals, or network setup, such as equipment brand (Ricoh, Kyocera, Sharp, or other), copier model, service needed, and office location.
- Communication preferences, including any consent you provide to receive text messages or other communications from us.
- Message content you send us by phone, email, text message, or through our website.
- Website usage information collected automatically, such as browser type, pages visited, and general location, when permitted by your browser settings.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to your inquiries and provide customer service.
- Coordinate on-site technician dispatches, discuss availability and options, and communicate about your service request.
- Send messages related to your orders, rentals, reservations, or catering/service coordination.
- Send promotional or marketing text messages only if you have separately opted in to receive them.
- Improve our website, service offerings, and customer experience.
- Comply with applicable legal obligations.
3. SMS TEXT MESSAGING & CONSENT
With your consent, we may send you text messages related to your service inquiries, technician dispatch coordination, customer service, and — only if you separately opt in — promotional offers. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP. For help, reply HELP.
SMS consent is voluntary and is not a condition of purchasing any goods or services.You may contact us through our website chat widget, call for service, or place an order without agreeing to receive text messages.
For full details about our SMS program, including opt-out instructions and carrier disclosures, please review our Terms & Conditions.
4. SMS INFORMATION SHARING DISCLOSURE
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your SMS opt-in information and consent will not be shared with third parties for their marketing or promotional purposes.
5. HOW WE SHARE INFORMATION
We do not sell your personal information. We may share your information with authorized service providers who help us operate our business — for example, providers that deliver our text messages, host our website, or process payments. These providers are permitted to use your information only as needed to perform their services for us and are required to protect it.
We may also disclose information when required by law or to protect our rights, property, or safety.
6. DATA SECURITY & RETENTION
We take reasonable measures to protect your information against unauthorized access, alteration, disclosure, or destruction. We retain the information we collect only as long as necessary to fulfill the purposes described in this policy, respond to your requests, and comply with legal obligations.
7. COOKIES & ANALYTICS
Our website may use cookies and similar technologies to remember your preferences and to understand how the site is used. You can control cookies through your browser settings. We do not use cookies to collect sensitive personal information.
8. YOUR PRIVACY RIGHTS
You may request access to, correction of, or deletion of your personal information, and you may withdraw your consent to receive text messages at any time by replying STOP to any message or by contacting us using the information below. Depending on your location, you may have additional rights under applicable law.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page and, where appropriate, notify you of material changes. We encourage you to review this policy periodically.
10. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact us: